Didn't receive your package?

Here's What to Do

If your tracking says Delivered but your package isn't there, don't worry. Most missing packages are found within 24 hours. Try these quick checks first, and if you're still stuck, please email us for help!

 

1. Check Your Tracking

  • Verify that the delivery address is correct.
  • Verify the delivery date and time.
  • Review any delivery notes left by the carrier.

 

Parcel Lockers

Rather than delivering your crisps, DHL and USPS may sometimes leave a key to a parcel locker in your mailbox (which means you'll have to visit their parcel lockers). We also hate this, but unfortunately this is out of our control. If you found a mysterious key in your mailbox, you must now find the matching parcel locker.

Hide & Seek

Carriers may also sometimes leave packages in a safe place that might not be visible, such as:

  • Behind outdoor furniture or plants
  • Front or back door
  • Garage
  • Mailbox

 

3. Ask Around

Your package may have been accepted by:

  • A family member or roommate
  • Your building concierge or package room
  • A neighbor

 

4. Give It 24 Hours

DHL or USPS will sometimes mark a package as delivered, when it is actually scheduled for delivery the next morning. Sometimes waiting until noon the next day solves the problem.

 

5. Still Missing?

If none of the above reunite you with your Beef Crisps, then something much worse and sinister happened: Someone stole your Beef Crisps!! Apparently they're just that popular 😅. In that case, please email us at info@bingeworthysnacks.com  — we'll investigate with the carrier and help make things right.